Requisition ID
    Ameristar Casino Resort Spa - Black Hawk, CO
    Position Type
    Starting Pay Rate
    USD $15.00/Hr.
  • What would I be doing?

    The team member in this position is responsible for providing superior service to both the internal and external customer.  The team member is also responsible for inspecting hotel guest rooms for cleanliness and quality, ensuring Pinnacle Entertainment, Inc.’s standards.


    • Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
    • Provides superior customer service, positively impacts interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Inspects guest rooms and all public spaces for cleanliness and quality, in a timely and efficient manner ensuring Pinnacle Entertainment, Inc.’s standards.
    • Visually and in written form inspects the teams work within their assigned section for cleanliness and quality on a daily basis to assure standards and productivity levels are met and maintained as outlined by the SOP’s.
    • Reports rooms ready for occupancy.
    • Ensures guest rooms, linen rooms and team member carts are set up in a standardized manner as required by current Pinnacle Entertainment, Inc.’s policy.
    • Mentors and instructs the actions of floor team members as outlined by the Housekeeping Mangers.
    • Ensure quality of own inspections for all required rooms.
    • Reports room and hall deficiencies to maintenance and follows up on completion.
    • Works to ensure safe use of commercial and household chemicals, biohazard material and all housekeeping equipment.
    • Abides by all security/safety measures.
    • Responds to all and any guest requests.
    • Provides accurate information of property along with property events and promotions.
    • Ensures all policies, procedures, and standards of Pinnacle Entertainment, Inc. are followed. Effectively communicates any deficiencies in a timely manner.
    • Performs other duties as assigned by management.

    What are we looking for?

    • Ability to communicate effectively with guests, as well as all levels of employees.
    • Utilizes standard cleaning chemicals; proper safety precautions are taken.
    • Ability to observe and direct actions of subordinates.
    • Ability to inspect and maintain areas for which responsible.
    • Must be able to review and comprehend all necessary documentation.
    • Must be able to use all equipment associated with the position, including, but not limited to, vacuum, telephone and IPODS.
    • Ability to effectively and efficiently move around work area.
    • Requires the ability to bend, carry, crawl, reach and squat so as to be able to adequately inspect rooms and move supplies and carts around work areas.
    • Demonstrated knowledge of housekeeping department policies and procedures.
    • Ability to learn detailed inspection routines.
    • Ability to mentor and instruct work for coworkers.
    • Able to read, write, and speak the English language.
    • Bi-lingual language skills preferred, but not required.
    • These skills are typically acquired through a minimum of six months’ housekeeping experience.

    What would it be like to work at this property?

    Photo - Black Hawk

    Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.


    Ameristar Black Hawk

    111 Richman Street, PO Box 45

    Black Hawk, CO 80422

    What would it be like to be a Pinnacle Entertainment Team Member?


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