The Lead Count Team Member is responsible for leading the day-to-day activities of the Count Rooms to ensure the integrity of the currency counting derived from the games, as well as ensuring compliance with Gaming Commission regulations. Will act in the Count Room Supervisor capacity in the absence of the Supervisor.
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Motivates and leads the count team staff to ensure employees have adequate resources and guidance to achieve established objectives.
Understands and maintains the department budget and policies and procedures to ensure proper administration of department.
Facilitates training and developmental procedures to ensure extraordinary guest service standards are achieved.
Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
Ensures that procedures and proper controls are affected to protect counted funds.
Maintains awareness of changes and/or problems that may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.
Counts and reconciles total funds to ensure the integrity of the count.
Responsible for conducting a mechanically assisted count of the contents of the bill validator boxes.
Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.
This knowledge and these abilities are typically acquired through a minimum of two years’ cashiering or banking experience, or related experience. Supervisory experience preferred.
Gaming License Information:
Welcome to Pinnacle Entertainment, the Best Entertainment Company in the World! You may be required to hold a gaming or non-gaming license with one or more regulatory agencies. As part of the licensing application process you will be required to fully disclose some or all of the following information related to your personal history and background, including supporting documentation. We understand this can be cumbersome, but thank you in advance for taking the time to go through this process. If you have any questions or concerns on if you will be able to obtain the necessary licensing for your role, we advise you not to resign from your current employment until this process is complete.
Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee’s gaming application and background information. The following information is required as part of the gaming license application.
Gaming regulators will only issue a gaming license based on the following:
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820