• HOTEL FRONT OFFICE MANAGER

    Requisition ID
    2018-34812
    Property
    Ameristar Casino Resort Spa - St. Charles, MO
    Category
    Hotel
    Position Type
    Full-Time
  • What would I be doing?

    To manage room division areas of hotel in such a way that senior management achieves financial goals established by the ownership.

    Responsibilities

    • Adhere to guest service requirement listed above.
    • Adhere to established department and property policies and procedures regarding guest service standards.
    • Coach, monitor, and develop team members for improved performance.
    • Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
    • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
    • Hire, train, and supervise front desk/office supervisors.
    • Maintain expected levels of service and cleanliness in rooms-divisions.
    • Remain abreast of industry trends and design programs to encourage high level of employee performance.
    • Establish and maintain guest service standards in all respective departments approved by director.
    • Maintain and update hotel systems and procedures to maintain the highest performance levels.
    • Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations.
    • Completes hotel room occupancy projections.
    • Review all rooms division rate requests.
    • Evaluate department supervisors annually.
    • Provide key communication link between critical departments i.e. Marketing, Food & Beverage, and Gaming.
    • Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
    • Organizes prospect files by listing information, such as names of officials and plans for conventions, to be used for promotional purposes.
    • Directs workers engage in preparing promotional correspondence with travel bureaus, business, and social groups.
    • Confers with department heads to discuss and formulate plans for soliciting business.
    • Oversees budgetary process for respective departments.
    • Assists with product selection for retail outlets.
    • Oversees development and administration of sales programs/packages.

    What are we looking for?

    • High School Diploma or GED equivalent.
    • College graduate preferred in Business Administration, Hospitality Management or related field.
    • Three to five years experience in hotel management or equivalent work experience.
    • Thorough knowledge of hotel rooms division departments.
    • Knowledge and experience in management.
    • Must have good organizational skills.
    • General knowledge of Microsoft Word, Excel, and Outlook is a plus.

    What would it be like to work at this property?

    Photo - St. Charles

     

    Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

     

    Ameristar St. Charles

    One Ameristar Blvd.

    St. Charles, MO 63301

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