Requisition ID
    Belterra Park Gaming - Cincinnati, OH
    Position Type
  • What would I be doing?

    The Cage/MyChoice Representative is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.


    (These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)


    Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six


    Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.


    Opens check-cashing cards (requires making credit inquiries).


    Cashes checks, money orders, cashier checks, coins or chips for customers and employees.


    Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
    Exchanges foreign currency, cash coin, handles employee pay advances, exchanges coin, tokens or gaming chips for customers.


    Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.


    Performs numerous telephone functions to and from central credit, other casinos, and departments within Pinnacle


    Entertainment, Inc.


    Maintains accountability over a cashier drawer


    Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.


    Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features.


    Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.


    Works closely with Executive Hosts, VIP Gaming Services, and Player’s Club to ensure superior guest satisfaction.


    Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.


    Performs related duties and responsibilities as required.

    What are we looking for?


    • (Related education and experience may be interchangeable on a year for year basis)
    •  These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program
    •  Ability to maintain all Regulatory licenses within assigned state of employment
    • Must successfully pass background check
    • Must successfully pass an alcohol and drug screening
    •  Understanding of property and department policies and procedures.
    • Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.
    • Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
    • Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
    • Ability to communicate effectively with customers and all levels of employees.
    • Ability to observe and direct actions of subordinates.
    • Ability to effectively and efficiently move around all work areas.
    • Ability to balance bank at end of shift
    • Ability to identify and accurately cash different denominations of cash currency, checks, direct mail offers, etc.

    What would it be like to work at this property?

    The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.


    Belterra Park Gaming

    6301 Kellogg Rd

    Cincinnati, OH 45230

    What would it be like to be a Pinnacle Entertainment Team Member?


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