• SECURITY SHIFT MANAGER

    Requisition ID
    2018-34344
    Property
    Ameristar Casino Hotel - Council Bluffs, IA
    Category
    Security/Surveillance
    Position Type
    Full-Time
  • What would I be doing?

    Ensure the day to day operation of the security department for the assigned shift. Assist in creating the perception of a safe and secure environment by fostering relationships with our internal and external guests, which in turn creates loyalty to our property and our brand. To safeguard the companies interest and assets by acting as an ambassador and a conductor for the rules and regulations which govern the property. Assist in the development of the security officers to achieve their potential within the company.

    Responsibilities

    Overall operation, including daily scheduling of officer in relevant to appropriate staffing needs and gaming requirements, for the assigned shift

     

    Assist in the hiring, selection, training, development, supervision, and equitable treatment of Security Officers and EMTs.

     

    Conduct, manage, and supervise investigations through the security department and other various departments. This may require the understanding of other department’s operations to further the investigation.

     

    Assist in the development of company and department policy based on the security safeguarding principles.

     

    Provide on going coaching to Security Officers based on their daily performance.

     

    Adhere to established departmental and property policies and procedures regarding guest service standards. 

     

    Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.

     

    Maintain cleanliness and timeliness standards established by the property/department.

    Coordinate the training of department personnel.

     

    Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

     

    This is a non-uniformed position, which requires the team member be in compliance with appearance standards while on duty

     

    Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos

     

    Foster and maintain positive team member relations in a supportive environment and interact with other departments to ensure a harmonious working relationship.

     

    Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.

     

    Attend all required departmental meetings as well as other related meetings.

     

    Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.

     

    Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards

     

    Prepare and review appropriate detailed reports on security related incidents occurring on company property.

     

    Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary

     

    Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members

     

    Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino

     

    Promote a positive relationship with outside agencies in such a manner that builds trust and rapport.

     

    Be responsible for the operation at all appropriate alarm panels

     

    Be familiar with the safe handling of cleaning product, equipment, and supplies

     

    Must be able to work flexible hours including evenings, weekends, and holidays.

     

    Must be able to respond to duty in lieu of property crisis and/or disasters.  

     

    May operate, train or oversee the Security Control Center and its responsibilities, including the dispatching of officers, maintaining the key control system, and maintaining radio dispatch logs

     

    May organize specialized security for celebrities and other VIPs.

     

    May operate, train or oversee the landside surveillance center.

     

    This responsibility requires that officers observe record and report any anomalies, violated procedures, and criminal activity to the appropriate channels.

     

    Execute, train or respond as the Incident Commander in the WPS crisis situation action plan.

    Maintain an appropriate level of community affairs involvement.

     

    Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed

     

    Organize and manage special assignments and duties as designated

     

    Perform related duties as assigned by Security Manager and Director of Security & Facilities

    What are we looking for?

    High School Diploma or GED equivalent

     

    Five (5) years experience in a casino security department preferable in a leadership role. 

     

    Strong problem solving, mediation, coaching, and consulting skills.

     

    Fully competent in Microsoft Office

     

    Excellent verbal and nonverbal communications skills.

     

    Excellent written documentation skills to properly capture an event or situation.

     

    Knowledgeable of applicable federal, state, and local regulations.

     

    Understanding and willingness to perpetuate the security department philosophy

     

    Driving record must meet driver eligibility requirements of Ameristar’s insurance policy upon hiring

     

    Strong crisis management skills

     

    Ability to look outside the box or normal manner in handling situations to resolve even the most difficult of situations.

     

    Ability to sustain a high level of confidentiality and professionalism.

     

    Team and guest service oriented.

     

    Ability to remain calm and demonstrate leadership in a crisis or disaster situation.

     

    Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with human relations issues. 

     

    Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.

     

    Uses diplomacy and tact to build constructive and effective relationships including during high-tension volatile situations.

     

    Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 

     

    Ability to observe and understand their surroundings and how it applies to relevant situation.

    Organized and detail oriented. 

     

    Uses time efficiently and effectively to manage priorities.

     

    Deals with simple and complex concepts effectively.

     

    Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.

     

    Ability to identify circumstances or incidents that require the notification and/or approval of others.

     

    Ability to share or divide attention among several ongoing activities, assignments, and guests in a manner that demonstrates confidence.

     

    Must successfully pass background check

     

    Must successfully pass an alcohol and drug screening

     

    Must be eighteen (18) years of age

    What would it be like to work at this property?

    Photo - Council Bluffs

    Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

     

    Ameristar Council Bluffs

    2200 River Road

    Council Bluffs, IA 51501

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