The Security Officer maintains security protection which includes money transactions, public relations, crowd control, performing command center functions, assisting guests, customers and team members as needed to maintain order; provides administrative support to the Security Supervisor; and performs related tasks within the area of assignment.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Maintains order on Belterra Park property providing extraordinary guest service at all times and has the resiliency to deal with the difficult customer.
Monitors and patrols assigned areas to provide a safe environment for guests and employees.
Assists guests and employees on directions and proper procedures.
Protects all transfers of money on the gaming floor as well as the physical transportation of jackpots.
Assists sick or injured guests and employees.
Reports unsafe or hazardous conditions.
Checks identification of all persons that appear to be under 21 years of age.
Stays alert for, reports, and responds appropriately to all violations on company property.
Composes accident/incident reports and witness statements when necessary.
Operates company vehicles in a safe manner.
Responds to Emergency situations as necessary. Conducts emergency actions including, but not limited to performing evacuations, establishing and maintaining cordons, and perimeters.
Performs dispatch activities and logs all dispatches accurately.
Prepares detailed reports on security incidents and submits to Security Management for review.
Maintains confidentiality with respect to company and guest information.
The skills are typically acquired through two months of on-the-job training, or through related experience.
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230