• HOST/CASHIER-BUFFET

    Requisition ID
    2018-34198
    Property
    Ameristar Casino Resort Spa - St. Charles, MO
    Category
    Food & Beverage
    Position Type
    Part-Time
    Starting Pay Rate
    USD $11.15/Hr.
  • What would I be doing?

    The Host/Cashier is responsible for providing superior service to both the internal and external guests. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Pinnacle Entertainment, Inc. customer service standards

    Responsibilities

    (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

     

    • Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
    • Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere. 
    • Provides information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities to guests. 
    • Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. 
    • Responsible for counting down drawer. 
    • Opens register, prepares and completes all paperwork for assigned outlet in an organized manner. 
    • In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring guest satisfaction. 
    • Maintains accurate cash balance and handles money in a secure manner according to established standards
    • Handles forms and equipment necessary to complete settlement of credit cards, coupons and room charges. 
    • Answers telephones and handles guest inquiries in person or by telephone. 
    • Checks all supplies, ensuring adequate stock levels. 
    • Responsible for the security and accuracy of assigned bank and is accountable for any and all coverages and shortages. 
    • Assists with overall room functions by performing duties that include cleaning and resetting tables. 
    • Ability to use a cash register. 
    • Ability to distinguish between different denominations of currency and make correct change.
    • Ability to read ticket totals, total credit vouchers and log checks. 
    • Ability to restock needed materials and retrieve dropped items. 
    • Ability to communicate effectively with customers and all levels of team members. 
    • Ability to effectively and efficiently move around all work areas. 
    • This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on guest volume.

    What are we looking for?

    (Related education and experience may be interchangeable on a year for year basis)

     

    • Basic mathematical skills. 
    • Excellent guest service skills.

     These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.

     

    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

    Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

    Must successfully pass background check

    Must successfully pass an alcohol and drug screening

    Must be 16 years of age

     

    CUSTOMER SERVICE REQUIREMENT

    Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members.

    What would it be like to work at this property?

    Photo - St. Charles

     

    Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

     

    Ameristar St. Charles

    One Ameristar Blvd.

    St. Charles, MO 63301

    What would it be like to be a Pinnacle Entertainment Team Member?

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