Requisition ID
    Ameristar Casino Resort Spa - St. Charles, MO
    Position Type
  • What would I be doing?

    The Guest Room Inspector is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for inspecting hotel guest rooms for cleanliness and quality, ensuring Pinnacle Entertainment, Inc.’s standards.


    • Provides superior customer service, positively impacts interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Inspects guest rooms and all public spaces for cleanliness and quality, in a timely and efficient manner ensuring Pinnacle Entertainment, Inc.’s standards.
    • Visually and in written form inspects staff work within their assigned section for cleanliness and quality on a daily basis to assure standards and productivity levels are met and maintained as outlined by the SOP’s.
    • Reports rooms ready for occupancy.
    • Assist Supervisor and/or Manager with the completion of daily staff assignments for Room attendants, Lobby and floor team members.
    • Ensures guest rooms, linen rooms and team member carts are set up in a standardized manner as required by current Pinnacle Entertainment, Inc.’s policy.
    • Mentors and instructs the actions of floor team members as outlined by the Housekeeping Supervisor.
    • Assigns breaks for all team members assigned to their area of responsibility.
    • Ensure quality of own inspections for all required rooms.
    • Reports room and hall deficiencies to maintenance and follows up on completion.
    • Works to ensure safe use of commercial and household chemicals, biohazard material and all housekeeping equipment.
    • Trains and develops house personnel in all fields and areas.
    • Abides by all security/safety measures.
    • Responds to all and any guest requests.
    • Performs all housekeeping related Jobs.
    • Provides accurate information of property along with property events and promotions.
    • Ensures all policies, procedures, and standards of Pinnacle Entertainment, Inc are followed. Effectively communicates any deficiencies in a timely manner.
    • Performs other duties as assigned by management.

    What are we looking for?

    • Utilizes standard cleaning chemicals; proper safety precautions are taken.
    • Ability to communicate effectively with guests, as well as all levels of employees.
    • Ability to observe and direct actions of subordinates.
    • Ability to inspect and maintain areas for which responsible.
    • Must be able to review and comprehend all necessary documentation.
    • Must be able to use all equipment associated with the position, including, but not limited to, vacuum, telephone and pagers.
    • Ability to effectively and efficiently move around work area.
    • Requires the ability to bend, carry, crawl, reach and squat so as to be able to adequately inspect rooms and move supplies and carts around work areas.
    • Demonstrated knowledge of housekeeping department policies and procedures.
    • Ability to learn detailed inspection routines.
    • Ability to mentor and instruct work for coworkers.

    These skills are typically acquired through a minimum of six months’ housekeeping experience.


    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

    Must successfully pass background check

    Must successfully pass an alcohol and drug screening

    Must be 21 years of age



    Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members.

    What would it be like to work at this property?

    Photo - St. Charles


    Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.


    Ameristar St. Charles

    One Ameristar Blvd.

    St. Charles, MO 63301

    What would it be like to be a Pinnacle Entertainment Team Member?


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