• TECHNICAL SUPPORT ANALYST

    Requisition ID
    2018-33919
    Property
    Ameristar Casino Hotel - Vicksburg, MS
    Category
    Information Technology
    Position Type
    Full-Time
  • What would I be doing?

    Coordinate the installation and implementation of all software.  Responsible for training of system users in all departments in the proper usage of software.  Responsible for generation of departmental reports.  Assist in managing the daily functions of the department.

    Responsibilities

    • Adhere to guest service requirement listed above.
    • Responsible for software and hardware support.
    • Diagnoses and resolved problems using documented procedures and checklists in the performance of most responsibilities.
    • Enters call data into a tracking system.
    • Escalates problems to a higher level technical support professional when necessary.
    • Assists in the resolution of application, hardware and software problems.
    • Consult with users to determine hardware, software, or system functional specifications.
    • Document procedures required to support applications.
    • Configure, install, maintain, and troubleshoot desktop systems and communications components.
    • Coordinate resolution of problems with vendors or subject matter experts when additional expertise is required.
    • Maintain an inventory and accountability for all IT components (e.g.pc’s, laptops, software, printers, modems, etc.).
    • Insure backups are complete, error-free and that tape rotation complies with policy.
    • Responsible for escalating problems, suggestions, repeat issues, etc., in order to improve the overall operations of the IT department.
    • Maintain and improve expertise in software applications (including enhancements and new products) and direct their use based on business requirements.
    • Lead and/or assist with technology projects. Requires initiative to identify areas of opportunity, ability to analyze and assess possible solutions, to support the selection and implementation of projects, and to methodically complete task or project.
    • Assist other IT team member when workload warrants. Ability to observe and identify other areas within the IT department that require assistance on projects, and must have the desire and ability to proactively assist other team members.
    • Assist in pulling and terminating cable.
    • Adhere to established department and property policies and procedures regarding guest service standards.
    • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty.
    • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar.
    • Support the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Hotel
    • Work flexible hours including evenings, overnights, weekends, and holidays including but not limited to participating in the on-call rotation program.
    • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
    • All other duties assigned.

    What are we looking for?

    • General knowledge of Microsoft Word, Excel, and Outlook is a plus.
    • Able to program and maintain computer systems.
    • Proficiency in personal computer office applications required.
    • Must be able to stand for a minimum eight (8) hour shift.
    • Locations on casino floor are noisy and smoky.
    • Will also encounter intoxicated guests frequently.
    • Provide representation of department in specific project and company meetings.
    • High School Diploma or certificate from Educational Institute required
    • Associate Degree or equivalent course work desired
    • Minimum 2 years IT experience
    • A+ certifications preferred or must obtain this certification within the six months of employment
    • Basic knowledge of computer applications
    • Knowledge of Microsoft Office products
    • Possess resourcefulness and flexibility
    • Troubleshooting pc/network issues
    • Strong customer service skills
    • Ability to share or divide attention among several ongoing activities, projects or assignments
    • Ability to effectively work independently and as part of a team
    • Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies

    What would it be like to work at this property?

    Photo - Vicksburg

    The perennial leader in the market, Ameristar's 70,000-square-foot riverboat casino is the largest dockside casino in central Mississippi – and surely the most exciting. With its dramatically beautiful views of the Mississippi River, Ameristar Vicksburg has newly renovated hotel rooms and some of the best dining and entertainment all around in the Delta.

     

    Ameristar Vicksburg

    4116 Washington Street

    Vicksburg, MS 39180

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