• EXPERIENCED SLOT SERVICE SPECIALIST

    Requisition ID
    2018-33726
    Property
    Ameristar Casino Hotel - East Chicago, IN
    Category
    Gaming
    Position Type
    Full-Time
  • What would I be doing?

    To provide friendly, courteous and efficient service to guests and, through teamwork with other employees, ensure prompt response to all guests needs.

    Responsibilities

    • Actively patrols assigned sections looking for opportunities to surprise and delight guests.
    • Enhances guest’s slot entertainment by creating a fun, high energy environment through the celebration of slot wins and building players perception of luck.
    • Displays attentive, upbeat and enthusiastic behavior during each guest interaction throughout the shift.
    • Develops customer loyalty by delivering  guest interactions as directed by company trained initiatives
    • Clearly communicates functionality of slot Floor (I.e.-ticket in/ticket out)
    • Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio and customers while meeting or exceeding department service standards.
    • Verifies and countersigns hand paid jackpots.
    • Keeps slot areas clean, secure and well maintained.

    What are we looking for?

    • Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs
    • Participates in slot machine upgrades and implementing new initiatives.
    • Adheres to regulatory departmental, and company policies in an ethical manner including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up to date.
    • Maintains monetary and paperwork accuracy within department standards.
    • Accurately pays jackpots, performs buy-in transactions with slot players, counts and reconciles bank/wallet at end of shift.
    • Promotion of products and services.
    • Actively stays informed of continually changing promotional events and services.
    • Maintains in-depth game knowledge and proactively explains games to customers.
    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.
    • High school diploma or equivalent.
    • Previous money handling experience preferred.

    What would it be like to work at this property?

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

     

    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

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