• SPORTS BOOK SUPERVISOR (RACE & SPORTS BETTING)

    Requisition ID
    2018-33582
    Property
    Ameristar Casino Hotel - Vicksburg, MS
    Category
    Gaming
    Position Type
    Full-Time
  • What would I be doing?

    Sports Book Supervisor assists and supports the Sports Book Manager and Sports Book Manager in the day to day business activities of a sports book. The position focuses on delivery of Outstanding Service, which generates opportunities for increased handle and profitability.

    Responsibilities

    (These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

     

    1. Awareness of Management information to maximize profitability of the Sports book
    2. Agree and Deliver action plans with Sports Book Shift Manager to improve performance
    3. Review customer activity with Sports Book Shift Manager on a regular basis, identifying non-profitable business and customers impacting on profitability and adhering to procedures to protect the sports book’s profitability
    4. Ensure the Sports book team is aware of customers impacting on profitability and that agreed actions are adhered to
    5. Ensure betting control guidelines are adhered to within the sports book
    6. Resolve bet queries within agreed levels of authority and in a timely manner
    7. Manage all accountable costs, with particular emphasis on use of establishment hours
    8. Plan with Sports Book Shift Manager and lead team participation in all promotional activity
    9. Actively support sports book development strategy
    10. Be aware of local competitor activity and report all changes
    11. All duties assigned.

    What are we looking for?

    (Related education and experience may be interchangeable on a year for year basis)

     

    • Knowledge of overall principles of Casino operations and staffing requirements.
    • Understanding of the market and changes in operating environment.
    • Knowledge of all applicable SOP’s, Laws, Regulations, and internal controls.
    • Understanding of gaming regulations related to Casino operations
    • Ability to do trend analysis to assist in making the Casino Operations department more efficient.
    • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
    • 3+ years’ of experience in sports book or race track
    • 1+ year of experience in a managerial / supervisory role
    • A strong commitment to customer service excellence, genuinely interested in helping customers
    • Excellent communication and interpersonal skills
    • Ability to work as part of a team and to lead and motivate when necessary
    • Well-presented, polite, tactful and friendly
    • Numerate, lively and quick-thinking; good level of decision-making skills
    • Handle pressure and resolve complaints/difficult situations in a calm and patient manner
    • Enjoy promoting products and services confidently
    • Gather and act on customer feedback effectively
    • Prioritize quick, effective speed of service
    • High standards, initiative, proactivity and professionalism
    • Flexible to perform different tasks and follow procedures correctly
    • Full of drive and enthusiasm for your own development
    • Understanding of regulatory requirements; e.g., Gambling Commission, Health & Safety, Equality Act

    What would it be like to work at this property?

    Photo - Vicksburg

    The perennial leader in the market, Ameristar's 70,000-square-foot riverboat casino is the largest dockside casino in central Mississippi – and surely the most exciting. With its dramatically beautiful views of the Mississippi River, Ameristar Vicksburg has newly renovated hotel rooms and some of the best dining and entertainment all around in the Delta.

     

    Ameristar Vicksburg

    4116 Washington Street

    Vicksburg, MS 39180

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