The incumbent in this position is responsible for providing superior service to both the internal and external guest. This position is responsible for maintaining an efficient and effective Hotel Front Office work group via direction from the Front Office Supervisor. This position is responsible for providing training, assistance, and on-the-job work direction to the Guest Service Agents to ensure accurate and exceptional courteous room registration and check-outs. Provides general leadership and work direction of department team members, including but not limited to
Lead Persons do not perform supervisory tasks such as performance reviews, hiring or terminations; although they may provide input to supervisors regarding such matters.
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
(Related education and experience may be interchangeable on a year for year basis)
These skills are typically acquired through a minimum of one year in Front Desk operations or closely related experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be 21 years of age
CUSTOMER SERVICE REQUIREMENT
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members.
Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.
Ameristar St. Charles
One Ameristar Blvd.
St. Charles, MO 63301