The incumbent in this position is responsible for friendly and efficient personal service to all guests by following the department performance standards. Informs the guest of all special events and make menu and daily special recommendations. Assists in creating a fine dining experience that will ensure the return of the guest. Ensures that the department is in compliance with company policies and procedures to ensure guests receive extraordinary guest service and operations run smoothly.
JOB DUTIES AND RESPONSIBILITIES
The skills and abilities necessary for effective performance within this position are a High school diploma or general education degree (GED). Two or more years experience in a full service high volume restaurant preferred. Prior knowledge of micros system helpful.
Excellent guest service skills.
Basic mathematical skills.
Pleasant phone manner.
Knowledge of food, food product, food preparation, and beverage product.
Knowledge of service, service etiquette, and standard service practices for full service restaurants.
Thorough understanding of policies and procedures related to Circle “B” Ranch Steakhouse.
Knowledge of wines and wine service.
Understanding of property policies and procedures.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to effectively communicate with customers, outside contacts, and all levels of employees.
Ability to stand throughout an eight-hour shift.
Ability to inspect and maintain areas for which responsible.
Ability to effectively and efficiently move around work area.
Must be able to obtain an ABO card.
Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
Ability to lift and move up to 25 pounds.
Ability to use the equipment associated with the position, including but not limited to computer keyboard and printer.
This position spends the majority of shift in the front of the restaurant and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume.
Boomtown Bossier City, located approximately three hours east of the Dallas/Fort Worth metropolitan area, opened in 1996. The property features a 30,000-square-foot casino with more than 1,000 slot machines and 28 table games including high limit slots and tables. Offering approximately 1,800 parking spaces, the resort also features a 187-guestroom hotel with pool, three signature restaurant options and approximately 1,500-square-feet of meeting and conference space.
Boomtown Casino & Hotel Bossier City
300 Riverside Drive
Bossier City, Louisiana 71111