Requisition ID
    Boomtown Casino Hotel - Bossier City, LA
    Food & Beverage
    Position Type
  • What would I be doing?




    The incumbent in this position is responsible for friendly and efficient personal service to all guests by following the department performance standards.  Informs the guest of all special events and make menu and daily special recommendations.  Assists in creating a fine dining experience that will ensure the return of the guest. Ensures that the department is in compliance with company policies and procedures to ensure guests receive extraordinary guest service and operations run smoothly.












    • Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
    • Smiles, politely and promptly greets each new table of guests and introduces him / herself.
    • Accurately takes all beverage and food orders and ensures proper timely delivery to the guests.  Takes necessary steps to ensure a pleasant dining experience for all guests.
    • Knowledge of all beverage, menu items and daily specials.  Provides suggestions and attempts to up sell each table.
    • Capable of describing, recommending, presenting and serving wine.  Adheres to the state law when serving alcohol.
    • Provides “silent service” throughout the dining experience by being on the floor and visible to assist as needed.  Provides extraordinary guest service and successfully handles and resolves guest comments, problems, and/or concerns.    
    • Provides information on all aspects of Boomtowns’ services and facilities for guests.         



    What are we looking for?

     The skills and abilities necessary for effective performance within this position are a High school diploma or general education degree (GED).  Two or more years experience in a full service high volume restaurant preferred.  Prior knowledge of micros system helpful.



    Excellent guest service skills.

    Basic mathematical skills.

    Pleasant phone manner.

    Knowledge of food, food product, food preparation, and beverage product.

    Knowledge of service, service etiquette, and standard service practices for full service restaurants.

    Thorough understanding of policies and procedures related to Circle “B” Ranch Steakhouse. 

    Knowledge of wines and wine service.

    Understanding of property policies and procedures.





    Ability to effectively communicate with customers, outside contacts, and all levels of employees.

    Ability to stand throughout an eight-hour shift.

    Ability to inspect and maintain areas for which responsible.

    Ability to effectively and efficiently move around work area.

    Must be able to obtain an ABO card.

    Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.

    Ability to lift and move up to 25 pounds.

    Ability to use the equipment associated with the position, including but not limited to computer keyboard and printer.

    This position spends the majority of shift in the front of the restaurant and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume.

    What would it be like to work at this property?

    Boomtown Bossier City, located approximately three hours east of the Dallas/Fort Worth metropolitan area, opened in 1996. The property features a 30,000-square-foot casino with more than 1,000 slot machines and 28 table games including high limit slots and tables. Offering approximately 1,800 parking spaces, the resort also features a 187-guestroom hotel with pool, three signature restaurant options and approximately 1,500-square-feet of meeting and conference space.


    Boomtown Casino & Hotel Bossier City

    300 Riverside Drive

    Bossier City, Louisiana 71111

    What would it be like to be a Pinnacle Entertainment Team Member?


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