Under general supervision, provide security and protection of L’Auberge Casino & Hotel; including money transactions, public relations, performing command center functions, assisting guests/customers and employees, as needed and maintaining order. Security officers will be trained and experienced in responding to all emergencies and property and to conduct if the need arises a calm and smooth evacuation.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Oversee scheduling, training, development, motivation and supervision of the security staff personnel.
Assist sick or injured patrons and employees.
Assist Games and Slots department in removing drop boxes.
Report unsafe or hazardous conditions.
Assist patrons and employees on directions and proper procedures.
Check identification to ensure guests are over the age of 21 and constantly monitor and train security officers in the importance of the checking of all subjects who look under 30 years of age. This training will also include the awareness of the use of fraudulent ID’s.
Perform fills, credits, exchanges and marker transfers procedures for departments as needed. Ensure that all proper procedures for Games Department are correctly implemented and maintained.
Drive company vehicles to transport individuals to specified locations or to patrol company property.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtains witness statements when necessary.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Monitor surveillance equipment and alarms.
Security lead officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees.
Security lead officers will participate in drills consisting of all emergencies each quarter.
Must be able to physically stand for an 8 hour shift.
Resolve guest complaints and ensures that all areas of guest service are adhered to.
Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues.
Security lead officers will respond to all emergencies on property. Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises. Officers will attend quarterly drills covering all of the above noted emergencies.
Conduct training classes on various topics such as CPR, Fire Fighting and Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees.
These skills are typically acquired through a high school education or equivalent and two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
Gaming License Information:
Welcome to Pinnacle Entertainment, the Best Entertainment Company in the World! You may be required to hold a gaming or non-gaming license with one or more regulatory agencies. As part of the licensing application process you will be required to fully disclose some or all of the following information related to your personal history and background, including supporting documentation. We understand this can be cumbersome, but thank you in advance for taking the time to go through this process. If you have any questions or concerns on if you will be able to obtain the necessary licensing for your role, we advise you not to resign from your current employment until this process is complete.
Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee’s gaming application and background information. The following information is required as part of the gaming license application.
Gaming regulators will only issue a gaming license based on the following:
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820