Requisition ID
    Ameristar Casino Resort Spa - Black Hawk, CO
    Position Type
    Starting Pay Rate
    USD $14.50/Hr.
  • What would I be doing?

    As the Scheduling Coordinator, you are responsible for developing an environment that creates excitement for guests and employees and promoting and retaining a highly skilled work force.  You are also responsible for scheduling of all hourly employees; ensuring the economical employee staffing for Black Hawk., while maintaining adequate staffing for excellent customer service.


    • Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back).
    • Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service level. 
    • Recommends to the Scheduling Manager operating policies and procedures for scheduling employees. 
    • Assists in the preparation of work schedules for all hourly employees ensuring adequate staffing for excellent customer service at a minimum employee expense to Pinnacle Entertainment, Inc. 
    • Assists department Managers with staffing work schedules provide optimum development of work force. 
    • Assist Scheduling Manager with the approval or rejection of ongoing requests for shift changes, change in days off and requested PTO by employees in comparison to staffing needs. 
    • Weekly upkeep of KRONOS information to ensure accurate recording of hours worked by staff.
    • Daily editing and approval of all work times recorded by KRONOS. 
    • Administrate necessary investigation and completion of forms for discrepancies in payroll checks compared to time posted in KRONOS and records maintained. 
    • Assist Scheduling Manager with the bi-weekly Toke Spreadsheet provided by payroll. Communicate with the Toke Committee Chairman on toke drops, adjustments and toke rates.
    • Assist Scheduling Manager with the bi-weekly Slot Toke Spreadsheet provided by payroll. Communicate with the Toke Committee Chairman on toke drops, adjustments and toke rates.
    • Maintain open line of communication with Payroll on Bereavement Leaves, Jury Duty and Terminations.


    What are we looking for?

    • Ability to research, to analyze, to comprehend and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
    • Ability to communicate effectively with customers, outside contacts and all levels of employees.
    • Ability to effectively and efficiently move around work area.
    • This position spends time on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
    • Knowledge of overall principles of operations and staffing requirements.
    • Thorough understanding of the market and changes in operating environment.
    • Understanding of gaming regulations related to Slot operations.
    • Understanding of wage and hour laws.

    What would it be like to work at this property?

    Photo - Black Hawk

    Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.


    Ameristar Black Hawk

    111 Richman Street, PO Box 45

    Black Hawk, CO 80422

    What would it be like to be a Pinnacle Entertainment Team Member?


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