• RESTAURANT ASSISTANT MANAGER - CLUB 38 / TIMBERLINE GRILL

    Requisition ID
    2018-33186
    Property
    Ameristar Casino Resort Spa - Black Hawk, CO
    Category
    Food & Beverage
    Position Type
    Full-Time
  • What would I be doing?

    The Assistant Manager for our Timberline & Club 38 outlets assists the Timberline Restaurant Manager in overseeing all aspects of the F&B department and team, providing exceptional internal and external guest service. Primary focus is running the Timberline & Club 38 outlets on property and its Team Members.

    The Team Member reports to the Timberline Restaurant Manager and/or Director of F&B. 

    Responsibilities

    • Adhere to all Guest Service standards for the position
    • Strategically train and develop for succession hourly Team Members
    • Supervise all aspects of employee relations including, but not limited to, hiring, coaching, mediating, recognizing, and evaluating hourly Team Members
    • Resolve beverage quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback
    • Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation  
    • Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support 
    • Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods
    • Comply with all training initiatives including, but not limited to, attendance of all required participants, ongoing assessment of individual or department performance, and follow-up
    • Manage all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables and cost of goods
    • Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results
    • Adjust or balance the size of staff in order to control labor costs without sacrificing Guest service
    • Work with all departments to successfully execute Ameristar strategies to maximize efficiencies and improve the Guest and Team Member experience
    • Perform all administrative duties as required to successfully manage the department
    • Ensure accountability for all compliance issues, regulations, laws, and health requirements as related to food and beverage operations

    What are we looking for?

    • Strong problem solving, mediation, coaching, and consulting skills.
    • Excellent verbal and written communications skills.
    • Knowledgeable of applicable federal, state, and local regulations.
    • Fully Competent in Microsoft Office.     
    • Ability to develop and sustain productive Guest relationships.
    • Ability to train, mentor, and develop hourly Team Members.
    • High organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines.
    • Ability to demonstrate a high level of energy and enthusiasm.
    • Ability to work independently and as part of a team with a high degree of honesty and candor.
    • Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies.
    • Ability to accept direction and coaching from supervisors, and adjust behaviors accordingly.
    • Ability to obtain support for ideas and actions from direct reports, peers, or supervisors in order to accomplish a task or goal.
    • High school diploma or certificate from educational institute preferred.
    • Minimum of two (2) years of experience in beverage preferred
    • Minimum of one (1) year of supervisory experience preferred
    • Able to obtain and maintain a Colorado Support Gaming License.
    • Able to maintain a valid state-issued Driver’s License and pass an MVR check.
    • Must be able to pass a background and drug test.

    What would it be like to work at this property?

    Photo - Black Hawk

    Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.

     

    Ameristar Black Hawk

    111 Richman Street, PO Box 45

    Black Hawk, CO 80422

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