• SLOT SERVICE SPECIALIST

    Requisition ID
    2018-32973
    Property
    Ameristar Casino Resort Spa - St. Charles, MO
    Category
    Gaming
    Position Type
    Part-Time
  • What would I be doing?

    To provide friendly, courteous and efficient service to guests and, through teamwork with other team members, ensure prompt response to all guests needs.

    Responsibilities

    (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

     

    • Maintains a positive attitude at all times while supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.
    • Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
    • Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.
    • This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
    • Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
    • Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
    • Responsible for assigned casino funds and proper handling of funds exchanges.
    • Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
    • Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
    • Ensure that the slot machines are operating properly and all procedures are executed according to company policy.
    • Perform minor slot machine repairs not requiring a Slot Technician.
    • Assist casino patrons with general questions concerning the Casino.
    • Comply with all Company and departmental policies, procedures and internal controls.
    • All other duties as assigned.

    What are we looking for?

    (Related education and experience may be interchangeable on a year for year basis)

     

    • Must be able to stand for a minimum eight (8) hour shift.
    • Must be able to work for extended periods of time in an environment that is typically crowded, noisy and smoky.
    • Must be able to work in, and provide Guest Service in an environment where alcohol consumption is prevalent
    • Provide representation of department in specific project and company meetings.
    • High school diploma or GED equivalent.

    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

    Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

    Must successfully pass background check

    Must successfully pass an alcohol and drug screening

    Must be 21 years of age

     

    CUSTOMER SERVICE REQUIREMENT

    Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members.

    What would it be like to work at this property?

    Photo - St. Charles

     

    Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

     

    Ameristar St. Charles

    One Ameristar Blvd.

    St. Charles, MO 63301

    What would it be like to be a Pinnacle Entertainment Team Member?

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