Requisition ID
    Ameristar Casino Hotel - Vicksburg, MS
    Position Type
  • What would I be doing?

    Responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the day-to-day pool maintenance activities of Ameristar Pool facilities to provide guest safety according to established policies.


    (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

    • Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skills required to be responsive to guests and team member’s needs and questions.
    •  Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    •  Ensures appropriate pool side services are available during permitted hours of use and that other employees receive adequate guidance and resources to achieve established objectives.
    •  Assists in establishment, implementation and monitoring of department objectives, standards and guidelines and other administrative processes to aid in achieving proper safety of hotel guests.
    •  Ensures that guests follow safe procedures rules and guidelines in and around spa and pool area, making courteous explanations when necessary.
    •  Resolves customer complaints and issues to ensure guest satisfaction while operating within established guidelines.
    •  Assists in coordinating with Hotel and Marketing in order to ensure successful execution of poolside activities.

    What are we looking for?

    We are seeking talended individual that delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members and our guests.

    What would it be like to work at this property?

    Photo - Vicksburg

    The perennial leader in the market, Ameristar's 70,000-square-foot riverboat casino is the largest dockside casino in central Mississippi – and surely the most exciting. With its dramatically beautiful views of the Mississippi River, Ameristar Vicksburg has newly renovated hotel rooms and some of the best dining and entertainment all around in the Delta.


    Ameristar Vicksburg

    4116 Washington Street

    Vicksburg, MS 39180


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