• TABLE GAMES FLOOR SUPERVISOR- FULL TIME

    Requisition ID
    2018-32610
    Property
    Boomtown Casino Hotel - Bossier City, LA
    Category
    Gaming
    Position Type
    Full-Time
  • What would I be doing?

                                           

     

    Position Summary
    Supervise Dealers and guest activity on games as assigned. Maintain games security and integrity in designated area to insure that they are conducted in a manner consistent with State Gaming Commission regulations and the policies and procedures of Pinnacle Entertainment.

     

    Responsibilities

    Guest Service Requirement
    Our philosophy at Boomtown Casino is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Boomtown team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

     

    Safety Requirement:
    Safety is a core value at Boomtown Casino. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.

     

     

    Duties and Responsibilities

    • Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.
    • Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.
    • Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same.
    • Adhere to established department and property policies and procedures regarding guest service standards.
    • Accountable for the written procedures in each game placed under supervision. 
    • Monitor the Dealers performance. 
    • Monitor pit and gaming equipment to ensure proper working order and condition and notify Casino Shift Manager of needed repairs.

    • Notify upper casino management of below standard performance of any team member. 
    • Able to perform duties of Manager in his/her absence.
    • Monitor and implement the issuance of comps.
    • Coach, monitor, and develop team members for improved performance.
    • Issuing timely performance evaluations on subordinates and offering developmental guidelines and resources to achieve goals.
    • Must maintain the strictest confidence of any and all confidential information disclosed by a Pinnacle entity.
    • All other duties as assigned.

     

    Re.

    What are we looking for?

    quired Knowledge and Skills

    • Excellent verbal communication required with sound administrative skills.
    • Sound knowledge of all casino games.
    • General knowledge of Microsoft Word, Excel, and Outlook is a plus.

     

    Required Natural Behaviors

    • Must be able to stand for a minimum eight (8) hour shift. 
    • Locations on casino floor are noisy and smoky. 
    • Will also encounter intoxicated guests frequently. 
    • Provide representation of department in specific project and company meetings.

    Required Education and Work Experience

    • High School Diploma or GED equivalent and College Degree.
    • One-to-three years of supervisory experience in gaming industry in lieu of college

    What would it be like to work at this property?

    Boomtown Bossier City, located approximately three hours east of the Dallas/Fort Worth metropolitan area, opened in 1996. The property features a 30,000-square-foot casino with more than 1,000 slot machines and 28 table games including high limit slots and tables. Offering approximately 1,800 parking spaces, the resort also features a 187-guestroom hotel with pool, three signature restaurant options and approximately 1,500-square-feet of meeting and conference space.

     

    Boomtown Casino & Hotel Bossier City

    300 Riverside Drive

    Bossier City, Louisiana 71111

    What would it be like to be a Pinnacle Entertainment Team Member?

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