The Valet Attendant greets and interacts with our guest in a friendly, courteous, responsive and accurate manner; safely handles guests and patrons vehicles to ensure proper parking, securing and handling of keys; provides routine support duties to higher level management staff; and performs related tasks within area of assignment.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Assumes responsibility for greeting and interacting with our guest in a friendly, courteous, responsive and accurate manner; and safely handles guests and patrons vehicles to ensure proper parking, securing and handling of keys
Greets arriving and departing guests.
Parks guests vehicles in specified areas in an efficient and safe manner.
Retrieves customer vehicles from specified areas in an efficient and safe manner.
Perform drive and park assignments per department policies and procedures.
Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service and parking management.
Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.
This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a companyentity or by a guest of Belterra Park.
Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rule; open entrance doors for guests during slow periods.
Adheres to the guidelines of Department parking and retrieval procedures.
Explain to guests parking and retrieval procedure to ensure guest satisfaction.
Be able to sprint to/from vehicles.
Be able to open/close vehicle doors for the guests
Maintain proper storage and labeling of guest keys and tags.
Keep the valet area and front of hotel entrance neat and free of trash.
Maintain appropriate logbook or records during shift.
Ability to share or divide attention among several ongoing activities, projects or assignments.
Hand out valet tickets and perform damage inspections of all vehicles before parked.
Hang coats and tag luggage for guests.
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230