Requisition ID
    Belterra Casino Resort - Florence, IN
    Player Development
    Position Type
    Starting Pay Rate
    USD $12.50/Hr.
  • What would I be doing?

    The VIP Representative position is responsible for providing superior service to both the internal and external customer.  The position is also responsible for the effective communication of the Players Club program by informing guests of all aspects of the Players Club program and promoting the Players Club program to guests on the casino floor.  Responsible for determining whether minimum qualifications for complimentary services and/or goods have been met based upon gaming activity.


    • Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Greets guests in a friendly and courteous manner; encourages customers to use the Players Club card, which entails explaining the usages of the card, as well as the advantages of usage.
    • Effectively explains complimentary structure, as well as how and why customers qualify for different levels of complimentary services and/or goods; determines complimentary services and/or goods to be awarded and issued based upon player activity.
    • Informs players of the Players Club and explains criteria and admission standards.
    • Maintains database, including updating customer records and flagging duplicate accounts.
    • May distribute promotional coupons, mugs, etc.
    • Work in the VIP Lounge assisting Casino Guests.

    What are we looking for?

    • Strong understanding and knowledge of Computer use.
    • Excellent Communication and customer service skills.
    • Supervisory experience helpful.
    • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

    This knowledge and these abilities are typically acquired through a high school education or equivalent.

    What would it be like to work at this property?

    Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.


    Belterra Casino Resort

    777 Belterra Drive

    Florence, Indiana 47020-9402

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.


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