• HOTEL ASSISTANT FRONT OFFICE MANAGER

    Requisition ID
    2018-32390
    Property
    Ameristar Casino Resort Spa - Black Hawk, CO
    Category
    Hotel
    Position Type
    Full-Time
  • What would I be doing?

    The Assitant Front Office Manager position is responsible for supervising the activities of the hotel front office and bell desk on assigned shift, ensuring the smooth check-in and check-out processes for hotel guests needs are met, as well as assist with their questions and special requests. 

    Responsibilities

    • Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives.
    • Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
    • Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
    • Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards.
    • Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations.
    • Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management.  Monitors daily operations to ensure all departmental service standards are maintained.
    • Prepares daily schedules according to business levels.
    • Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary.

    What are we looking for?

    • Demonstrated knowledge of hotel services operations.
    • Experience with hotel/reservations property management systems.
    • Understanding of property and department policies and procedures.
    • Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

     

    These skills and abilities are typically acquired through the completion of a high school education or equivalent and two years of hotel experience with one year supervisory experience. This knowledge and these skills are typically acquired through a Bachelor's degree in Hotel Administration or related field and two years hotel experience with one year of supervisory experience and/or a high school diploma or equivalent and seven years experience with three to five years experience in a supervisory capacity.

    What would it be like to work at this property?

    Photo - Black Hawk

    Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.

     

    Ameristar Black Hawk

    111 Richman Street, PO Box 45

    Black Hawk, CO 80422

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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