The incumbent in this position is responsible for supervising the daily activities of the Security Department on assigned shift; provides support for other departments as needed.
(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Responsible for training, and motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.
Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other casinos.
Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.
Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.
Responsible for transportation of "for cause” drug/alcohol testing, as needed.
Conducts training classes on various topics such as: CPR, First-Aid, Bomb Search & Recognition, Disaster Planning and Evacuation, investigation of accidents, etc.
Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra Park may conduct investigations where required.
Prepare complete and accurate reports to ensure that management is kept abreast of security related incidents.
Performs related duties and responsibilities as required.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years progressive experience in security operations.
Supervisory experience preferred
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Ability to maintain all Regulatory licenses within assigned state of employment
Must successfully pass background check
Must successfully pass an alcohol and drug screening
PREFERRED KNOWLEDGE, SKILL AND ABILITY:
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230