Provide direct and general supervision to cage and credit team in order to ensure facilitation of credit, collections and money exchanges on assigned shift; ensure compliance with gaming regulations while supporting L’auberge vision, mission and values.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
Monitor credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.
Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
Ensure procedures and proper controls are strictly enforced to protect assets.
Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through credit and collections.
Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures.
Secure payment from customers with delinquent credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.
Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.
Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.
Approve permanent check-cashing limits of L’auberge customers within designated limits and according to criteria in order to allow qualified customers to have convenient access to funds, with the objective of encouraging greater gaming activities.
Maintain contact with Security and Surveillance Managers and the bank to locate variances and ensure proper handling of monies.
Analyze various sources of data from credit bureaus, central credit, telephone or personal contact, and gaming history, in order to grant and collect credit with minimum risk for default, while maximizing the potential for customers to engage in gaming activities.
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and 2 years experience directly related to cashier/credit/collection operations or overall gaming operations or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
GAMING LICENSE INFORMATION:
Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee’s gaming application and background information. The following information is required as part of the gaming license application.
Gaming regulators will only issue a gaming license based on the following:
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820