Requisition ID
    Ameristar Casino Resort Spa - Black Hawk, CO
    Marketing & Advertising
    Position Type
  • What would I be doing?

    The team member in this position is responsible for assisting guests in the casino’s Club 38, a VIP Lounge for our high end players, as well as assisting in the execution of promotional/special events.


    Club 38

    • Maintains accurate head-counts in the VIP Lounge through managing the VIP Lounge desk and Lounge Swipe program
    • Responsible for serving as the “face” to our guests by assisting Executive/Sales Host staff and casino floor staff in delivering comps, guest communications, introductions, and filtering the request to speak with a host through problem solving and asking open ended questions to best assist the guest.
    • Assisting VIP Guests with various questions regarding their mychoice status, offers, and benefits
    • Maintains cleanliness of Club 38 by contacting other departments as needed, as well as vacuuming, dusting, watering flower displays, etc.
    • Complies with Pinnacle Entertainment, Inc.’s standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.
    • Assist internal and external customers with event and promotional logistics along with utilizing customer service and problem solving skills to understand and meet the needs of Club 38 customers
    • Assists Club 38 staff as needed (bussing, putting our silverware, restocking food, etc.)

    Office Floater

    • Serves as support for Club 38 on busy season/weekends
    • Completes admin work as assigned by Marketing team

    Special Events/Promotions

    • Assists in the administering of promotional, entertainment, and special events, including the creation of events, running of registration, communication to interdepartmental parties event needs, etc

    Regular attendance in conformance with the standards, which may be established by Ameristar from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to Ameristar’s disciplinary action procedures up to and including termination of employment.  Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.  Upon employment, all employees are required to fully comply with Ameristar policies and procedures for the safe and efficient operation of company facilities.  Employees who violate company policies and procedures are subject to disciplinary action up to and including termination of employment.

    What are we looking for?

    The ideal candidate must have the ability to:

    • Multi-task, be extremely organized, detail oriented, able to handle deadlines, prioritize, be self-motivated, hold themselves accountable, have a creative eye, be able to handle conflict, handle high levels of guest interaction/requests, be a team player, and have project management skills.
    • Conform to all Colorado Gaming Regulations and company policies if applicable. 
    • Must possess excellent customer service and problem solving skills.
    • Must be familiar with marketing and advertising concepts.
    • Ability to read and interpret documents and procedure manuals.
    • Ability to speak effectively before groups of customers or employees.
    • High school diploma or equivalent.
    • Able to obtain and maintain a Colorado Support Gaming License.

    What would it be like to work at this property?

    Photo - Black Hawk

    Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.


    Ameristar Black Hawk

    111 Richman Street, PO Box 45

    Black Hawk, CO 80422

    What would it be like to be a Pinnacle Entertainment Team Member?


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed