• TABLE GAMES DUAL-RATE DEALER

    Requisition ID
    2018-32225
    Property
    L'Auberge Casino Resort - Lake Charles, LA
    Category
    Gaming
    Position Type
    Full-Time
  • What would I be doing?

    LDL_CRLC_Logo_BLK1

     

    When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

     

    Be on the team that make sure our guests’ visits are nothing short of amazing each time. Never allow a dull moment dealing cards, coins, chips and celebrations.  Provide the party and function as “The Life” of it, too.. 

     

    As a Dealer at L’Auberge Lake Charles, you are responsible for providing superior service to both the internal and external customer.  You are also  responsible for providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures and for maintaining the integrity of the game, as well as for explaining aspects of Blackjack, Craps, Poker, Let-It-Ride, Roulette, Baccarat, and Pai-Gow Poker to players unfamiliar with the games.

    Responsibilities

    The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

     

    1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back).
    2. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    3. Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing blackjack while adhering to established standard policies and procedures
    4. As called upon, explains aspects of various games, such as Blackjack, Craps, Poker, Let-It-Ride, Roulette, Baccarat, Pai-Gow Poker, to gaming patrons.    
    5. Processes all cash and maintains proper handling and accounting for assigned property items.
    6. Maintains familiarity with other gaming and entertainment/service activities for Pinnacle Entertainment, Inc.’s patrons, in order to provide information and correct answers to questions.
    7. Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.
    • This is a high customer contact position, and requires the ability to communicate effectively with the customer at all times.
    • This position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume.
    • Requires finger dexterity so as to be able to shuffle and deal cards.
    • Must be able to see and read so as to be able to identify cards and pay and collect bets.
    • Must have 100% hearing ability to react to customer bets and supervisors’ gaming decisions.
    • Must be able to bend, reach, and twist so as to collect bets, deal cards, etc.
    • Must be able to stand for long periods of time.
    • Must be able to provide adequate games protection at all times.

    What are we looking for?

    • Demonstrated proficiency in dealing blackjack or any of the required games, acquired through training or experience.
    • Must be able to perform basic mathematical functions.

     

    These skills and abilities are typically acquired through standard dealer training and two months of on-the-job training.

     

    All offers of employment are contingent until clear, timely results from the following have been approved:

    • Drug Test
    • Criminal Background Investigation
    • Employment Verification
    • Education Verification
    • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

    What would it be like to work at this property?

    Photo - Lake Charles

     

    L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

     

    L'Auberge Casino & Hotel

    777 Avenue L'Auberge

    Lake Charles, LA 70601

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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