The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing prompt,
accurate, and courteous dealing service to players in accordance with standard procedures and for maintaining the integrity of the game, as well as for explaining aspects of Blackjack, Craps, Poker, Roulette, Baccarat, and Pai-Gow Poker and various carnival games to players unfamiliar with the games.
(The following statements are intended as general illustrations of the work in this job class and are not all- inclusive for specific positions.)
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing any table game while adhering to established standard policies and procedures.
As called upon, explains aspects of various games, such as Blackjack, Craps, Poker, Roulette, Baccarat, Pai-Gow Poker, and various carnival games to gaming patrons.
Processes all cash and maintains proper handling and accounting for assigned property items.
Maintains familiarity with other gaming and entertainment/service activities for Pinnacle Entertainment, Inc.’s patrons, in order to provide information and correct answers to questions.
Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.
This is a high customer contact position, and requires the ability to communicate effectively with the customer at all times.
This position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the degree of which depends upon customer volume.
Requires finger dexterity so as to be able to shuffle and deal cards.
Must be able to see and read so as to be able to identify cards and pay and collect bets.
Must have 100% hearing ability to react to customer bets and supervisors’ gaming decisions.
Must be able to bend, reach, and twist so as to collect bets, deal cards, etc.
Must be able to stand for long periods of time.
Must be able to provide adequate games protection at all times.
Demonstrated proficiency in dealing blackjack or any of the required games, acquired through training or experience.
Must be able to perform basic mathematical functions.
These skills and abilities are typically acquired through standard dealer training and two months of on-the-job training.
Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058