Provide direct and general supervision to security staff in order to ensure effective and efficient security operations on assigned shift.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Oversee scheduling, training, development, motivation and supervision of the security staff personnel. Recommend and approve wage increases, promotions, evaluation ratings and other employment actions.
Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
Maintain, through supervision and direct observation, a continuous awareness of all property activity. Respond appropriately to any incidents and or service needs.
Ensure proper arrest procedures and detainment techniques are carried out in accordance with civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.
Resolve guest complaints and ensures that all areas of guest service are adhered to.
Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
Handle all occupational injury reports as needed, assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues.
Conduct training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees.
Ensure that all proper procedures for Games Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
Promote a safe and secure working environment.
The security supervisor will be in charge of all emergencies on property. The supervisor will be responsible to see that all emergencies are drilled quarterly and documented. The security supervisor will work in conjunction with the Facilities Manager and Facilities Technicians on all property emergencies and drills. All employees will take part in the drill exercises to guarantee that all staff members know what to do in any emergency so as to safeguard the safety and security of our patrons, team members, and assets.
These skills are typically acquired through a high school education or equivalent and two years progressive experience in security operations, or an equivalent combination of training, education and experience which demonstrate the ability to perform the duties of the position.
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820