• SECURITY SHIFT SUPERVISOR

    Requisition ID
    2018-31906
    Property
    L'Auberge Casino Hotel - Baton Rouge, LA
    Category
    Security/Surveillance
    Position Type
    Full-Time
  • Overview

    Provide direct and general supervision to security staff in order to ensure effective and efficient security operations on assigned shift.

    Responsibilities

    Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
     
    Oversee scheduling, training, development, motivation and supervision of the security staff personnel. Recommend and approve wage increases, promotions, evaluation ratings and other employment actions.
     
    Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
     
    Maintain, through supervision and direct observation, a continuous awareness of all property activity. Respond appropriately to any incidents and or service needs.
     
    Ensure proper arrest procedures and detainment techniques are carried out in accordance with civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
     
    Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.
     
    Resolve guest complaints and ensures that all areas of guest service are adhered to.
     
    Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
     
    Handle all occupational injury reports as needed, assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues.
     
    Conduct training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees.
     
    Ensure that all proper procedures for Games Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
     
    Promote a safe and secure working environment.
     
    The security supervisor will be in charge of all emergencies on property. The supervisor will be responsible to see that all emergencies are drilled quarterly and documented. The security supervisor will work in conjunction with the Facilities Manager and Facilities Technicians on all property emergencies and drills. All employees will take part in the drill exercises to guarantee that all staff members know what to do in any emergency so as to safeguard the safety and security of our patrons, team members, and assets.

    Qualifications

    • Must be at least 21 years of age
    • Must be able to obtain and maintain an active Louisiana gaming license
    • Must obtain and maintain a current State Responsible Vendor Permit
    • Must be able to maintain a valid Driver’s License
    • Demonstrated supervisor experience preferred
    • Basic knowledge of civil and criminal laws
    • Basic knowledge of customer service and security experience
    • Must display a positive attitude
    • Must possess excellent writing skills
    • Proficient in Microsoft Word and Excel

     

    These skills are typically acquired through a high school education or equivalent and two years progressive experience in security operations, or an equivalent combination of training, education and experience which demonstrate the ability to perform the duties of the position.

    Property Details

    Logo - Baton Rouge

     

    L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.

     

    L'Auberge Casino & Hotel

    777 L'Auberge Avenue

    Baton Rouge, Louisiana  70820

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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