Requisition ID
    L'Auberge Casino Resort - Lake Charles, LA
    Position Type
  • What would I be doing?



    When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 


    Be part of the team that provides our guests with the chance to eat drink and be merry.  Ensure our guests’ food and beverage requests are met with extraordinary Service in all types of venues.


    As a Pool Attendant you are responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the day-to-day cleaning and upkeep of the spa and pool facilities.


    (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)


    1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
    2. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Assists guests with questions or problems, ensuring guest satisfaction.
    1. Oversees and supervises activities in swimming pool areas.
    1. Monitors activities and maintains order in swimming areas.
    1. Monitors and inspects swimming pool operations for safety, cleanliness and guest satisfaction.
    1. Assists in hiring, disciplining, monitoring, scheduling, supervising, and evaluating of assigned personnel. Participates in employee training to ensure adequate training skills and resources are in place to perform job functions.  Leads and directs the work of others.
    1. Monitors and inspects removal of used laundry and trash from room.
    1. Monitors and inspects work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards
    1. Reports hotel room facility problems related to structure, equipment, and plumbing to management.
    1. Monitors and inspects that dressing and shower rooms are supplied with all hard and soft goods in compliance with company policy.
    • Ability to communicate effectively with guests as well as all levels of employees.
    • This position requires physical mobility and the ability to lift and move up to 20 pounds so as to be able to perform room cleaning duties as needed.

    What are we looking for?

    • Demonstrated knowledge of swimming pool practices and procedures.
    • Familiar with a variety of swimming pool concepts, practices, and procedures.
    • Demonstrates extensive experience and judgment to plan and accomplish goals.

    All offers of employment are contingent until clear, timely results from the following have been approved:

    • Drug Test
    • Criminal Background Investigation
    • Employment Verification
    • Education Verification
    • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

    What would it be like to work at this property?

    Photo - Lake Charles


    L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.


    L'Auberge Casino & Hotel

    777 Avenue L'Auberge

    Lake Charles, LA 70601

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.


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