• GUEST SERVICES REPRESENTATIVE

    Requisition ID
    2018-31887
    Property
    Ameristar Casino Hotel - East Chicago, IN
    Category
    Marketing & Advertising
    Position Type
    Part-Time
  • Overview

    Must be an outgoing, individual who can serve as an ambassador on behalf of the company to any and all players.

    Responsibilities

    • Promotes the mychoice program in an enthusiastic manner.
    • Promotes and execute any guest service initiatives.
    • Explain and assist guests with kiosks when necessary.
    • Responsible for entering and updating guest’s information, including department entry logs, point redemptions, e-mail, sorting of return mail, etc.
    • Is responsible for being knowledgeable on daily events, promotions, and offers at an expert level and capable of explaining these programs to the guests in a clear and concise manner.
    • Is required to attend daily pre-shifts and department/property meetings.
    • Must be able to assist at the other work areas.
    • Must complete all transactions accurately, within the department time standard, all the while paying careful attention to providing truly great guest service.
    • Greets and answers all guest questions in a professional manner using professional language or will seek and find correct answers by contacting the appropriate departments or leadership team.
    • Must be able to work a flexible schedule.
    • Must be open and receptive coaching.
    • Stocks and maintain a clean work area.
    • Must follow department and property policies and procedures.
    • Able to assist other departments with guests mychoiceconcerns.
    • Must be able to answer an internal/external telephone call in a professional manner.
    • Must be able to handle dissatisfied guest in a professional manner and direct guest to appropriate person.
    • Must be able to work independently.

    Qualifications

    • Experience operating computer terminals.
    • Basic typing skills.
    • Basic math skills.
    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.
    • Must be able to stand for long periods of time.
    • Must be able to deal with challenging guests.
    • Must be able to work with diverse guests and team members.
    • High School diploma or equivalent.
    • Prior customer service experience preferred.

    Property Details

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

     

    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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