The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing beverage service to Pinnacle Entertainment, Inc.’s guests and cocktail servers while providing excellent customer relations.
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers and coworkers.
Pours drinks according to established recipes; maintains a clean and safe work environment.
Demonstrates specific product offerings and ordering procedures.
Keeps assigned station stocked with all liquor, glasses, and accessories needed.
Enters all comp transactions into POS systems for proper departmental charging.
Monitors guest consumption of alcohol and intervenes as needed according to guidelines of the state and Pinnacle Entertainment, Inc.’s facility.
Alerts management to guests who are intoxicated or under 21; ensures compliance with “Project 21 – Minors in Casino.”
Communicates any problems or situations detrimental to Pinnacle Entertainment, Inc. to immediate supervisor.
Opens/closes bar according to established procedures.
Provides work direction for barbacks assigned to bar.
Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.
This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume.
Ability to communicate effectively with customers and all levels of employees.
Ability to observe and direct actions of barbacks and to inspect and maintain areas for which responsible.
Ability to distinguish between different denominations of currency and make change.
Ability to review and comprehend drink recipes and other necessary documentation.
Ability to pour cocktails and use all equipment associated with the position, including, but not limited to, cash register and bar equipment.
Ability to effectively and efficiently move around bar area.
Ability to retrieve supplies and maintain a clean working area.
Ability to maneuver and lift up to 40 pounds in order to open and close bar, obtain all supplies necessary for mixing cocktails, and clean and maintain areas for which responsible.
Ability to obtain an ABO Card and Responsible Gaming Permit
Knowledge and ability to mix a wide variety of drinks.
Excellent customer service skills.
Knowledge of the operation of all bar equipment.
Ability to direct cocktail servers.
The skills and abilities required of this position are typically acquired through two years outside experience in high volume cocktail service preferably in a hotel/casino environment.
Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058