• GUEST SERVICE OFFICER ***$1,000 BONUS***

    Requisition ID
    2018-31731
    Property
    Ameristar Casino Hotel - Kansas City, MO
    Category
    Security/Surveillance
    Position Type
    Full & Part Time
  • What would I be doing?

    The Security Officer will ensure a welcoming experience to our guests and team members by providing and maintaining a safe and secure environment on the casino property.

     

    “Our Security team is a family. We believe in growing and developing with that same mentality, and every Officer will see opportunities to advance as a professional. We pride ourselves with a great staff and atmosphere that makes every day at work fun!” - Lucas Bondow, Security Shift Manager

    Responsibilities

    • Safeguards the assets of the Company
    • Stand at casino boarding entrances/exit to welcome guests and to ensure those under the legal age (21 years old) to enter the casino floor are denied entry.
    • Request identification of any individual who appears to be under the age of thirty (30) years old based upon the following:
      1. Trying to gain access to the Casino Gaming Floor
      2. Is on the Casino Gaming Floor
      3. Trying to purchase alcohol
      4. In possession of an alcoholic drink
    • Provide continuous patrol by foot and vehicle of the casino, hotel and surrounding areas owned by the casino. This will be to determine any suspicious persons or vehicles and or minors entering the casino or being left in the parking lots
    • To assist the supervisor or assistant preparing detailed reports on any security related incidents occurring on company property
    • An escort and transport fund for table fills slots and or banks. Provide security for money drops to include tables and slots. Provide escorts in sensitive areas for all non- gaming team members i.e.; maintenance, repair companies and or cleaning personnel
    • Respond to disturbances and alarms and provide security for both guest and team members
    • Ensure compliance by all Team Members, Guests, and others on property, of all Codes of State Regulation, Minimum Internal Control Standards, Ameristar Internal Controls, Federal and State laws, and Company and Property policies and procedures
    • Assist with mail runs
    • Provide mobile assistance to guests and Team Members when necessary
    • Job Tasks must be finished in a timely manner according to department standards
    • Additional duties that will be assigned based upon additional training include:
      1. Report Writing
      2. Card & Dice Inspection
      3. Dispatch

    What are we looking for?

    • Must be 21 years of age or over
    • Physically capable of performing the functions of the position
    • Acceptable to licensure by both the State Gaming Commission and the Kansas City Police Department
    • Excellent verbal and written communication skills required
    • Ability to communicate, understand and write English
    • Data entry/computer skills/ ability to type 20 words per minute is required
    • Excellent attention to detail
    • Able to react quickly and accurately under demanding high stress conditions
    • Be willing to work under changing schedules to adjust for fluctuating business demands
    • Work any shift to include holidays and weekends
    • Ability to sustain a high level of confidentiality and professionalism
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member and guests relations issues
    • Ability to work in a fast paced environment
    • Ability to handle high stress situations with confidence and calm demeanor 
    • High school diploma or equivalent
    • Must have previous experience in guest service related field
    • No Felony Convictions

    What would it be like to work at this property?

    Photo - Kansas City

    At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an 18-screen movie theater that includes a private screening room, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.

     

    Ameristar Kansas City

    3200 North Ameristar Drive

    Kansas City, MO 64161

    What would it be like to be a Pinnacle Entertainment Team Member?

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed