• VIP SERVICES COORDINATOR

    Requisition ID
    2018-31712
    Property
    The Meadows Racetrack - Washington, PA
    Category
    Player Development
    Position Type
    Full-Time
  • Overview

    Provides compliment of hosting administrative assistance for VIP players including coordinating, booking, costing and follow-up reporting.

    Responsibilities

    • Required to obtain a Pennsylvania Gaming License.
    • Required to have the Pennsylvania Gaming License on at all times while at the Meadows Racetrack and Casino.
    • Updates the player club’s database with interest codes VIP hobbies, correct address, phone number, email address, marketing preferences
    • Functions as player/guest ambassador by assisting in every way possible for the VIP players
    • Books transportation, lodging and event bookings for VIP players, while maintaining usage database
    • Receives players during special event functioning as the receiving and check-in hostess
    • Assist in all operations during special events
    • Provides problem solving and maintains a positive and upbeat attitude with employees and guests
    • Provides co-ordination with all other relating departments to accomplish objectives. Works in conjunction with all staff members to enhance guest service and overall image of the Casino
    • Prepare emails, agendas, and briefing for various departments regarding special events and promotions
    • Assist in maintaining and updating special events calendar
    • Prepare all materials for VIP tournaments
    • Prepare all materials for special events
    • Provides telemarketing, administrative skills
    • Other duties as assigned

    Qualifications

    • Must be able to work a wide variety of schedules and hours
    • Must have reliable and consistent transportation for all shifts
    • Work independently on given tasks with minimal supervision
    • Interact confidently with a variety of guests, employees, vendors, management, etc.
    • Write and speak clearly in a creative, descriptive, technical, and/or factual manner
    • Establish and maintain cooperative relationships with those contacted in the course of work
    • Respond to sensitive matters and/or situations with discretion, tact, and confidentiality
    • Assist in coordinating complex projects and meet deadlines
    • Utilize standard business and desktop software
    • Respond to new demands and situations quickly and flexibly

    Property Details

    Meadows

    Home of Pennsylvania’s largest jackpot ever paid, The Meadows is an all-inclusive entertainment destination featuring endless thrills with 82 table games and more than 3,100 slot machines; limitless flavors with over six unique restaurants, including Bistecca Steakhouse that serves up exciting views of the racetrack; pulse-pounding excitement with a racing grandstand with VIP suites; thrilling nightlife at Vibe Ultralounge; and an all-ages bowling center. With an adjoining Hyatt hotel, The Meadows is an all-in-one unforgettable getaway.

     

    The Meadows 

    210 Racetrack Rd
    Washington, PA 15301

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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