• LIFEGUARD

    Requisition ID
    2018-31497
    Property
    Ameristar Casino Resort Spa - St. Charles, MO
    Category
    Hotel
    Position Type
    Seasonal/Temporary
    Starting Pay Rate
    USD $12.00/Hr.
  • What would I be doing?

    As a Lifeguard you are responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the day-to-day lifeguard activities of Ameristar St. Charles Pool facilities to provide guest safety according to established policies.

    Responsibilities

    (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

    • Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions, 
    • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Ensures appropriate lifeguard services are available during permitted hours of use and that other employees receive adequate guidance and resources to achieve established objectives.
    • Assists in establishment, implementation and monitoring of department objectives, standards and guidelines and other administrative processes to aid in achieving proper safety of hotel guests.
    • Ensures that guests follow safe procedures rules and guidelines in and around spa and pool area, making courteous explanations when necessary.
    • Resolves customer complaints and issues to ensure guest satisfaction while operating within established guidelines.
    • Assists in coordinating with Banquets and Marketing in order to ensure successful execution of poolside activities.

    What are we looking for?

    • Superior customer service skills required. 
    • CPR/First Aid Certification.
    • Lifeguard Certificate required. 

    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

    • Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdiction.
    • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
    • Must be able to work flexible hours including evenings, weekends, and holidays.
    • Must successfully pass background check
    • Must successfully pass an alcohol and drug screening
    • Must be 18 years of age.

     

     

    CUSTOMER SERVICE REQUIREMENT

    Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members.

    What would it be like to work at this property?

    Photo - St. Charles

     

    Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

     

    Ameristar St. Charles

    One Ameristar Blvd.

    St. Charles, MO 63301

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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