• VIP SERVICES REPRESENTATIVE

    Requisition ID
    2018-31435
    Property
    Ameristar Casino Hotel - East Chicago, IN
    Category
    Marketing & Advertising
    Position Type
    Part-Time
  • What would I be doing?

    Must be an outgoing individual who can serve as an Ambassador on behalf of Ameristar to all guests. 

    Responsibilities

    • Promotes the mychoice program in an enthusiastic manner.
    • Promotes and execute any guest service initiatives.
    • Opens or closes Star Club lounge in accordance with department policies and procedures.
    • Completes end of shift pass down.
    • Places, accepts, and screens telephone calls and refers calls to others, as appropriate.
    • Must have the ability to operate computers and printer equipment.
    • Create new or reissue existing mychoice card or companion cards as needed.
    • Promotes Hosts special events or promotions
    • Assists guests and hosts utilizing CMS, LMS, and Microsoft Outlook programs.
    • Swipes in qualifying mychoice member’s card, giving them access to the lounge
    • Provides Leadership Team with actionable recommendations on how to improve operating performance of Marketing as well as how to improve customer service levels at the Star Club.
    • Builds partnerships with other key operating and marketing areas to ensure the seamless transfer of information and the seamless sharing of ideas that could be deployed to improve performance levels and/or customer service levels.
    • Presents oneself as a credit to Ameristar and encourages others to do the same.
    • Adheres to all company, state, and regulatory policies and procedures.
    • Supports and executes all department customer service initiatives.
    • Must be able to work a flexible schedule
    • Must be open to coaching
    • Able to handle dissatisfied guest in a professional manner and direct guest to the appropriate person or department.
    • Able to work independently,
    • Stocks and maintain a clean work area.

    What are we looking for?

    • Excellent customer service skills.
    • Excellent communication and typing skills
    • Proficient with Microsoft Outlook
    • Excellent problem solving
    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.
    • Ability to multi-task.
    • High school diploma or equivalent
    • A minimum of one (1) year of secretarial experience preferred.

    What would it be like to work at this property?

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

     

    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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