Requisition ID
    Ameristar Casino Hotel - East Chicago, IN
    Position Type
  • What would I be doing?

    The Housekeeping Deep Cleaner is responsible for the deep cleaning of guest rooms, hallways and service areas.  Ensure clean, organized and attractive guest rooms and public areas for guests by performing the following duties.


    • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Performs cleaning in all rooms’ hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards.
    • Assists guests with questions or problems, ensuring guest satisfaction.
    • Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards.
    • Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.
    • Assists in department projects, as needed.
    • Assists in cleaning rooms as needed.
    • Adhere to guest service requirement listed above. 
    • Adhere to safe handling of all chemicals.
    • Report any safety issues to the Housekeeping Inspector, Supervisor, or Executive Housekeeper.
    • Adheres to the uniform standards.
    • Attends all regular departmental meetings as well as other related meetings.
    • Follow the established protocol when entering and cleaning guest rooms.
    • Deep Clean guest rooms as outlined in the Housekeeping training manual.
    • Deep Clean hallways, elevators and other areas as assigned.
    • Maintains a list of rooms/areas that have been deep cleaned.
    • Report room status on room attendant sheets.
    • Restock Housekeeping Deep Cleaner cart with guest supplies and chemicals.
    • Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate Housekeeping Supervisor or Executive Housekeeper.
    • Respond to reasonable guest requests or place guest in contact with the appropriate person for assistance.
    • This position operates in a working environment that is subject to varying noise levels, crowds, smoke and ozone machines the severity of which depends upon business volume.
    • Ability to communicate effectively with guests as well as all levels of employees.
    • Ability to clean rooms and replenish soft and hard supplies.
    • Ability to effectively and efficiently move from floor to floor as needed.
    • This position requires physical mobility and the ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed.
    • Must be willing to work varying shifts and time schedules as needed.

    What are we looking for?

    Required Knowledge and Skills

    • Demonstrated knowledge of housekeeping practices and procedures.
    • Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
    • These skills and abilities are typically acquired through two months of on-the-job training.


    Required Natural Behaviors

    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.


    Required Education and Work Experience

    • High School Diploma or equivalent preferred
    • Six (6) months previous cleaning experience preferred

    What would it be like to work at this property?

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.


    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

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