Requisition ID
    Ameristar Casino Hotel - East Chicago, IN
    Position Type
  • What would I be doing?

    The incumbent in this position is responsible for providing superior service to both the internal and external customer. Quality control through the inspection of guest hotel rooms to ensure that cleanliness and quality is held to Ameristar standards. Quality of supplies, linens, and inventory that is placed in guest rooms. Ability to effectively relay information via the telephone, radio, pages, computer system, or in person. Coaching and mentoring ability to train and develop team members to provide Ameristar standard level of service and quality.


    • Provides superior customer service positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Inspects guest rooms for cleanliness and quality, ensuring Ameristar standards are met or exceeded.
    • Reports rooms ready for occupancy.
    • Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Ameristar SOP’s.
    • Conducts daily shift Pre-shifts, uniform inspection, and directs actions of all floor personnel.
    • Reports room, hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, follows up on completion with Engineering.
    • Ensures training for safe and proper usage of chemicals and equipment. Such as chemicals are being used in proper places, correct labels, correct containers, safety gear, proper storage, Bio-hazard training, Proper back protection, lifting/climbing, safety shoes, and equipment training.
    • Updates and maintains correct hotel room status in computer system and on boards.
    • Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, Item request logs, GRA assignments, RQ assignments, House-person assignments, corporate/VIPs guest, Group arrivals, and work orders.
    • Communication with Engineering, Front Office personnel, Office Coordinator, Bell staff, Security, MRT/Preventive Maintenance, and locksmith.
    • Verify inventory and purchase order arrivals and proper floor inventory deliveries.
    • Receptionist and telephone procedures, ability to multi-task between assignments
    • Assist management with action plans, coaching sessions, or additional training needed.
    • Assistance in cleaning rooms, delivering room calls, and dispatch when needed.

    What are we looking for?

    Required Knowledge and Skills

    • Demonstrated knowledge of Housekeeping/Laundry/ Hotel department policies and procedures
    • Ability to learn detailed inspection routines
    • Ability to effectively empower and coach direct work of subordinates
    • Leaderships skills preferred
    • Ability to prioritize work load
    • These skills are typically acquired through a minimum of one-year Housekeeping/Laundry/Clerical experience
    • Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations
    • These skills and abilities are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of one-year of Leadership or Hospitality experience in a capacity. 


    Required Natural Behaviors

    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.
    • Strong leadership skills.


    Required Education and Work Experience

    • High school education or equivalent required. Some college preferred or combination of college and industry experience.
    • 1 to 2 years of hotel housekeeping experience or related field.
    • Equivalent combination of education and experience from the combined listed above

    What would it be like to work at this property?

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.


    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

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