• HOUSEKEEPING GUEST ROOM ATTENDANT

    Requisition ID
    2018-31406
    Property
    Ameristar Casino Hotel - East Chicago, IN
    Category
    Hotel
    Position Type
    Full-Time
  • Overview

    The Housekeeping Guest Room Attendant is responsible for the cleanliness and condition of the assigned guest rooms and other duties to assist in the smooth operation of the Housekeeping Operations. He/she is also responsible for providing attentive, courteous and efficient service to all external and internal guests. We are seeking a candidate who works well in a team environment with a strong administrative skill set with the ability to multitask and prioritize independently.

    Responsibilities

    • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed.
    • Maintains and cleans all equipment used throughout the course of a shift, as directed.
    • Maintains proper documentation of all duties accomplished during a working shift, as directed.
    • Reports all safety hazards or maintenance deficiencies for proper handling.
    • Abides by all security measures.
    • Greets all guests throughout shift with the proper salutation and pleasant expression.
    • Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.
    • Performs all duties in a quiet and orderly manner.
    •  Ensure the qualities of the rooms are upheld by producing the best service.
    • Assisting the houseperson on department projects, as needed.
    • May help provide training to new employees relating to job duties.

    Qualifications

    Required Knowledge and Skills

    • Ability to clean as directed at an acceptable performance rate. 
    • Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
    • These skills and abilities are typically acquired through two months of on-the-job training.

     

     

    Required Natural Behaviors

    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.

     

    Required Education and Work Experience

    • High School Diploma or equivalent preferred
    • Six (6) months previous cleaning experience preferred

    Property Details

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

     

    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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