The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the performance of the following types of maintenance work: 1) electrical, 2) HVAC, 3) carpentry 4) painting and 5) mechanical. Responsible for repairing mechanical, electrical and plumbing equipment; installs and repairs all audio systems, television and radio systems, satellite systems, CCTV systems, alarm systems, digital and analog control systems, audio-visual equipment systems and paging systems, perform maintenance painting/wall covering, and repairs and constructs carpentry structure, under general supervision.
(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Maintains and repairs refrigerator equipment, boilers, and electrical, plumbing, and HVAC equipment.
Fabricates, repairs, and maintains equipment such as any mechanical devices, motors, and pumps throughout property.
Assists in building interface or accessory equipment as needed.
Responds to customer requests for maintenance assistance in order to provide courteous, timely and expert service.
Assists in the installation, removal or relocation of electronic equipment, in accordance with established priorities.
Fixes all property electronic equipment (except for slot machines and computers) by repairing minor damage to parts and wiring and replacing failed components, in order to ensure proper operation of all equipment according to established schedules and department standards.
Repair and installs structural woodwork and equipment; assist is preparing wall surface for painting and wall covering, in order to ensure proper operation of all equipment according to established schedules and department standards.
Performs upholstery work as required on hotel and casino chairs, sofas, gaming tables/layouts, restaurant booths and equipment.
Installs and maintains all tile, marble floor materials, carpet, carpet tiles.
Examines and performs preventative maintenance checks on various types of electronic equipment to include fire alarms, surveillance systems, and satellite systems according to established schedules under supervision, in order to ensure that potential
problems are fixed before equipment becomes dysfunctional.
Runs milling equipment, lathes and power tools; welds materials.
Performs all operations incidental to any type of maintenance painting and carpentry to meet specifications.
Uses manual or mechanical means under general supervision. Erects scaffolding, prepares surfaces and mixes ingredients properly.
May work with electronic hotel lock systems.
May be required to work with high rise lift equipment.
Performs related duties and responsibilities as required.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
The skills necessary for this position are typically acquired through a minimum of three years’ related engineering experience in a hotel/casino with 750 or more rooms, and/or through the completion of an AA Degree in a related field and five years’ related experience. Previous supervisory experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Ability to maintain all Regulatory licenses within assigned state of employment
Must successfully pass background check
Must successfully pass an alcohol and drug screening
PREFERRED KNOWLEDGE, SKILL AND ABILITY:
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230