• FRONT DESK CLERK - BELTERRA CASINO RESORT

    Requisition ID
    2018-31351
    Property
    Belterra Casino Resort - Florence, IN
    Category
    Hotel
    Position Type
    Full-Time
  • What would I be doing?

    The Front Desk Clerk position is responsible for providing superior service to both the internal and external customer.  The position is also responsible for welcoming and providing service to guests of the hotel.

    Responsibilities

    • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Assigns guest accommodations in accordance with current procedures.
    • Handles assigned bank properly and performs account postings.
    • Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
    • Accepts same day and advance reservations as required.
    • Processes guest accounts upon checkout in an efficient and accurate manner.
    • Maintains guest relations in a positive manner.  If unable to satisfy guests' complaints, refers guest to appropriate personnel.
    • Maintain ongoing knowledge of all Belterra Casino Resort & Spa services and entertainment opportunities.

    What are we looking for?

    • Effective communication skills.
    • Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.

     

    The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.

    What would it be like to work at this property?

    Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

     

    Belterra Casino Resort

    777 Belterra Drive

    Florence, Indiana 47020-9402

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

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