Under general supervision, greets and seats restaurant guests and processes all sales transactions.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)
Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Host/Cashier functions, and for being able to answer general questions regarding the property.
Provide superior guest service by positively affecting interactions with guests and team members.
Keep entry area clean and organized.
Work in cooperation with other service personnel to provide a high quality of service.
Greet and seat guests at tables according to guest preference and table availability.
Inform guests of restaurant specials, feature items and personal favorites.
Operate electronic cash register system to accurately and immediately account for payment transactions and transport monies to and from the main cage.
Keep cash register and host area stocked with necessary equipment, forms and supplies.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
Accurately account for and collect payment for all drink orders through POS system in a timely manner.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Carry out duties with attention to detail, sanitation and safety.
Ensure dining and serving areas are set up and maintained according to standard.
Maintain a well-groomed, neat and clean appearance.
Observe and adhere to Health Department regulations regarding food handling, storage and cleanliness of work environment.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform other duties as assigned by management.
These skills are typically acquired through at least one year experience directly related to the accountabilities specified or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230