Requisition ID
Belterra Casino Resort - Florence, IN
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.


Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402


The Slot Floorperson position is responsible for providing superior service to both the internal and external customer.  The position is also responsible for contributing to the entertaining atmosphere at Belterra Casino Resort by greeting and interacting with guests in a friendly manner, and providing information regarding Belterra Casino Resort facilities.


  • Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Pays and verifies jackpots on slot machines according to established procedures.
  • Proactively promotes the Players Club card program; understands current card benefits and information and presents program to customers.        
  • Communicates all customer service issues to key personnel.
  • Accurately performs customer transactions.
  • Assists in training new personnel and customer trainees as needed.
  • Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
  • Accurately maintains money flow during shift with customers and employees.
  • Creates new player loyalty cards for play tracking purposes in slots, table games, and poker.
  • Reprints player loyalty cards for guests with an existing account.


  • Ability to communicate effectively with customers and all levels of employees.
  • Ability to distinguish between different denominations of currency and make change.
  • Ability to review and comprehend all necessary documentation and print and write legibly.
  • Ability to effectively and efficiently move around work area.
  • Ability to reach, carry and deliver change to customers and to maintain bank.
  • Ability to lift and carry up to 50 pounds.
  • This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • Must be flexible to work varying shifts and time schedules as needed.
  • Machines and equipment used, but not limited to, include computers, keys, hand cart, hand unit (Section 12), radio, adding machine, and keyboard.


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