The Ladies and Gents of Boomtown will represent and highlight the Boomtown New Orleans brand by offering a continuous entertainment experience for guests of Boomtown New Orleans and the general public through hosting, beverage and food service, entertainment routines and public relations activities.
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
Provides superior customer service by utilizing Magical and Memorable Moments. Demonstrates ability to positively affect interactions with customers and team members and has the resiliency to deal with difficult customers in all types of business conditions as well as the ability to work harmoniously with co-workers.
Welcomes and hosts guests of Boomtown and provides assistance during their visit, including providing information pertaining to Boomtown and local attractions. Also assists guests in obtaining services available at Boomtown.
Serves complimentary beverages to gaming and other guests at regular intervals as established by the department.
Serves beverages and food for cash, room charge, 2 for 1, etc. in lounge areas and restaurants.
Hosts and offers beverages and food in a professional “on-stage” and entertaining fashion while promoting brand recognition.
Models, appears in television, radio, and print (including billboards) advertisements and performs public relations activities.
Performs individual or group entertainment routines similar to a Las Vegas presentation at designated property or off-property locations.
Performs all duties in a polite, professional and responsible manner, including, but not limited to, immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy.
Ability to communicate effectively and professionally with guests and all levels of team members.
This position requires work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume.
Ability to move effectively and efficiently throughout all work areas, including the casino floor, restaurants and bar areas.
Ability to stand and walk while carrying a serving tray, weighing up to 10 pounds, throughout an 8-hour shift and serve drinks and food to Boomtown New Orleans customers.
Ability to document and comprehend drink and food orders
Ability to adapt to various venues in an entertainment capacity
Ability to work in a harmonious and cooperative fashion with guests, staff, vendors and other organizations, including brand representatives
Ability to utilize prescribed showroom quality uniforms, costumes, jewelry, make-up and equipment
Ability to learn practice and perform choreographed dance routines and similar entertainment
Ability to perform entertainment routines before large audiences
Ability to satisfy grooming and appearance requirements
Prior experience in beverage service or hosting
Prior guest service experience
Must be 21 years of age
Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058