Requisition ID
L'Auberge Casino Resort - Lake Charles, LA
Food & Beverage
Position Type
Full & Part Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles


L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.


L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601





When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 


Be part of the team that provides our guests with the chance to eat drink and be merry.   Ensure our guests’ food and beverage requests are met with extraordinary Service in all types of venues.


The Room Service Server is responsible for providing superior service to both the internal and external customer.  The Room Service Server is also responsible for providing room service to customers as requested.


(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)


  1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  2. Performs daily activities of all Room Service requests assigned shift in a prompt, courteous and efficient manner.
  3. Handles/reports special guest inquiries and complaints received in Room Service.
  4. Maintains all Food & Beverage Department par stock levels.
  5. Maintains department standards in relationship to service, product quality and delivery time.
  6. Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
  • Ability to stand and walk for an eight-hour shift.
  • Ability to carry trays and hot boxes short distances.
  • Ability to effectively communicate with staff and customers.
  • Ability to efficiently move around work area, read and prepare special orders, take and recite orders by phone, etc.
  • This position operates in a working environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon customer volume.


  • Effective written and communications skills essential as majority of work time is spent interacting with hotel guests and directing staff.
  • Knowledge of Room Service functions helpful.
  • Must be able to speak English.
  • Basic mathematical skills preferred.
  • Computer knowledge and money handling experience helpful.
  • Supervisory experience preferred.


These skills and abilities are typically acquired through a minimum of one-year experience in a Room Service environment. 


All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)



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