Requisition ID
Ameristar Casino Hotel - Council Bluffs, IA
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501


To provide outstanding guest service, both internal and external.  Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Ameristar properties.


Adhere to established department and property policies and procedures regarding guest service standards


This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty


Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casinos


Assist guests in completing Star Awards Club application


Enter membership information into computer


Perform data entry for current events into event codes


Issue replacements cards for guests


Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area


Assist members with point redemption for cash back and if available, various merchandise


Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department


Resolve any guest problem or perceived inconvenience both positive and negative in nature


Assist in meeting arriving bus groups


Act as “Sales Representative” and central information center for the property, usually being the first contact by guests


Paging in both Pavilion and Casino when requested


Provide complimentaries when play warrants


Redeem coins, tickets, chips and cash guest checks


Maintain and assure the proper handling and routing of all paperwork.


Be familiar with the safe handling of cleaning product, equipment, and supplies


Respond to reasonable guest requests or place guest in contact with appropriate person for assistance


High School Diploma with one year Guest service experience desired


Cash handling background helpful but not required


Experience dealing with the public


Cooperative and able to take direction to follow through on assignments and work with the team


Interpersonal skills


Excellent communication skills


Excellent Guest Service skills


Computer Skills


Creative and innovative in guest satisfaction skills
Maintain a high level of professional appearance, demeanor, ethics and self-image and Interface with other departments to ensure a harmonious working relationship


Foster and maintain positive employee relations in a supportive environment


Must be able to maintain confidential and proprietary information


Ability to work effectively independently and as part of a team 


Must have excellent business communication skills and strong time management skills


Ability to share or divide attention among several ongoing activities, projects or assignments


Ability to interpret and explain company policies and procedures to others 


Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies


Ability to obtain support for ideas and actions from peers, or superiors in order to accomplish a task or goal 


Ability to identify circumstances or incidents that require the notification and/or approval of others 


Must be able to work flexible hours including evenings, weekends, holidays


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