HOTEL FRONT OFFICE SUPERVISOR

Requisition ID
2018-30736
Property
L'Auberge Casino Resort - Lake Charles, LA
Category
Hotel
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

LDL_CRLC_Logo_BLK1

 

 

When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career? We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

 

Provide guests with not only valuable welcoming and retail services, but also their first impression of us. Possess the skills and attitude to make certain of a lasting impression.

 

As a Front Office Supervisor you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.  The Front Office Supervisor is also responsible for coordinating and supervising the activities of the Hotel Front Office, Limousine and Shuttle Bus Drivers, Valet, and Bell Desk personnel to ensure quality guest service and adherence to safety standards.

Responsibilities

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

  1. Creates an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
  2. Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
  3. Supervises and directs guest check‑in and check‑out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Pinnacle Entertainment, Inc.’s standards.
  4. Ensures the needs of guests are being met and are consistent with the standards established by Pinnacle Entertainment, Inc.’s management.  Attends to guests’ complaints and requests as necessary and remains focused on quality guest services.
  5. Maintains accurate transportation vehicle schedule to ensure all trips have vehicles assigned to provide superior guest service.
  6. Oversees the daily activities of the Valet department to ensure the safe, smooth flow of traffic to and from the garage and support the meeting of quality customer service standards.
  7. Oversees the daily activities of the Bell Desk to ensure proper handling and flow of luggage, as well as safety of packages and personal belongings left with the hotel.
  8. Coordinates with PBX, Reservations, and Housekeeping to ensure guest satisfaction.
  9. Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
  10. Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.
  • Ability to communicate effectively with customers, outside contacts and all levels of employees.
  • Ability to review written reports and observe job performance of subordinates.
  • Ability to drive all company vehicles.
  • Ability to move effectively and efficiently around work area.
  • May be required to work outdoors, in all weather conditions.  Proper clothing is provided.
  • This position is, at times, subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

Qualifications

  • Supervisory experience helpful.
  • Demonstrated knowledge of front desk operations.
  • Knowledge of shuttle and transportation programs in a hotel/casino environment.
  • Prior experience in valet and bell operations.
  • Class B driver’s license  or commercial driver’s license  required.

 

All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed