The Concession Worker greets and interacts with our guest in a friendly, courteous, responsive and accurate manner; works with various types of food, replenishes supplies and performs cashing duties; provides routine support duties to higher level management staff; and performs related tasks within area of assignment.
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Assumes responsibility for greeting and interacting with our guest in a friendly, courteous, responsive and accurate manner; and works with various types of food and refreshments, replenishes supplies and performs cashing duties.
Assists guests and customers with order requests; fills order correctly and corrects incorrect orders in a professional manner.
Opens and closes outlet in accordance with established procedures; ensures sanitation and protects company assets.
Inspects all areas of responsibility for safety and maintenance needs; takes action as needed for a clean, safe, and productive work environment.
Monitors and maintains supplies needed for the operation and cleaning; maintains par levels; refills supplies for operations and items for sale.
Participates in the serving and packaging of food and refreshments; maintains a clean work station.
Makes change and operates a cashier machine; ensures correct change is provided to guest.
Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.
Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service.
Performs related duties and responsibilities as required.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Some experience to effectively perform the position duties, with at least two (2) months on the job training in a snack bar or similar food service experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)
Must be able to obtain all Regulatory licenses that required
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be eighteen (18) years of age
Must be willing to work weekends, Friday and Saturday nights, and holidays if needed.
PREFERRED KNOWLEDGE, SKILL AND ABILITY:
Operations, services and activities of a customer service and concession operation; principles and practices of cashiering and denominations of currency; methods of snack bar operations; food safety and rules and regulations; principles and practices of cleaning standards and customer service; pertinent federal, state, and local laws, codes, and regulations.
Receive orders, carry food orders, stock supplies and bus tables; operate a variety of equipment which includes a slicer, meat scale, cash register, coffee machine, microwave, steamer, hot dog roaster, beverage dispenser, grill and shake machine; receive monies and make change; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; prepare clear and concise reports; interpret and explain policies and procedures; interpret and apply federal, state and local policies, laws and regulations.
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230