The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
The Bartender greets and interacts with our guest in a friendly, courteous, responsive and accurate manner; provides beverage service to guests while providing excellent customer relations; acts as cashier for the guest and servers of the assigned outlet; provides routine support duties to higher level management staff; and performs related tasks within area of assignment.
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Assumes responsibility for beverage service to guests while providing excellent customer relations; and acts as cashier for the guest and servers of the assigned outlet.
Pours and mixes drinks according to established recipes; maintains a clean and safe work environment; and maintains company funds and equipment in an orderly manner.
Ensures compliance with all state and federal laws and regulations concerning over serving guest and serving alcohol to minors under the age of twenty-one (21).
Opens and closes outlet in accordance with established procedures; ensures sanitation and protects company assets.
Inspects all areas of responsibility for safety and maintenance needs; takes action as needed for a clean, safe, and productive work environment.
Monitors and maintains supplies needed for the operation and cleaning; maintains par levels; refills supplies for operations and items for sale.
Demonstrates specific product offerings and ordering procedures.
Makes change and operates a cashier machine; ensures correct change is provided to guest.
Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.
Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service.
Performs related duties and responsibilities as required.