The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
Under general supervision, provide general support to all bar needs by ensuring cleanliness, organization, and adequate stock levels of products and supplies pertinent to completing duties properly; and duties will include, but not limited to all responsibilities below and other duties assigned by management.
Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Bar Back functions, and for being able to answer general questions regarding the property.
Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Maintain the bar stock and keep supply areas organized and up to par.
Assist bartender with various tasks such as, cut and continuously replenish fruit trays; stock liquor, beers, and wines; provide change when needed; and assist with cleanliness of bar.
Check identification of customers to verify age requirements for purchase of alcohol.
Take beverage orders from serving staff or directly from patrons.
Assist guests with beverage and food selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.
Deliver beverage and food orders to guests throughout assigned section in a timely manner.
Adhere to company policy by measuring all drinks using either the Berg system or a jigger.
Efficiently serve wine, bottled or draft beer, and non-alcoholic beverages with proper garnishes. Mix ingredients, such as liquor, juice, soda, water, sugar and bitters to prepare cocktails and other beverages using recipes and adhering to guests’ special requests.
Accurately account for and collect payment for all drink orders through POS system in a timely manner.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
Clean and stock glassware, utensils, and bar equipment. Arrange liquor bottles, beer, fruit trays, and glassware to assure that the bar environment is perceived as clean, organized, and attractive.
Clean bars, work areas, and tables. Produce and complete par lists to requisition liquor and supplies.
Receive and deliver order to appropriate venue/bar.
Discretely clear individual settings from guest tables as each course is completed.
Maintain dining room by collecting used glassware, silverware, dishes, ashtrays and debris.
Slice and pit fruit for garnishing drinks.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as they are scheduled.
Carry out duties with attention to detail, sanitation and safety.
Collect and accurately report tips at the end of the assigned shift.
Complete opening, closing and other side duties as assigned by the supervisors.
Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
Maintain a well-groomed, neat and clean appearance.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform all duties as assigned by management.