Provide direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations.
(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Staff, schedule, evaluate, train, develop and monitor team members.
Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.
Promote the courteous treatment of customers and team members including resolving complaints, answering questions and providing general service.
Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
Create and maintain records, reports and other documentation as required to meet company and business expectations.
Observe and monitor staff adherence to health department regulations.
Assist Restaurant Manager in developing and implementing department management plans including budgets, labor schedules and systems of accountability.
Assist Restaurant Manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines
Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.
Meet daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.
Ensure periodic quality checks for all products and service, i.e., greeting times.
Monitor purchasing, staffing, and inventory in order to control product and labor cost and waste, ensuring adherence to the budget.
Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
Oversee and ensure all stations are properly stocked and set up.
Oversee and ensure all equipment and working conditions are well maintained.
Maintain the viability and integrity of all restaurant operations.
Performs related duties and responsibilities as required.
(Related education and experience may be interchangeable on a year for year basis)
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230